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The Art of Dealing with People PDF, ePub eBook

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The Art of Dealing with People

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30 review for The Art of Dealing with People

  1. 5 out of 5

    Sanjay Gautam

    Very good book on the topic. To the point approach, and no bullshit. 9/10

  2. 4 out of 5

    Michael Thomas

    Google Books: https://goo.gl/PcYFYh Goodreads: https://goo.gl/b3Z38P ------------------------------ The one common denominator to all success and happiness is other people. If you learn how to deal with other people, you will gone 85% of the way down the road to success in any business. Deal with people that will bring us personal satisfaction and at the same time not trample on other's egos. It is the science of dealing with people in such a way that our egos and their egos remain intact. The reason 90% Google Books: https://goo.gl/PcYFYh Goodreads: https://goo.gl/b3Z38P ------------------------------ The one common denominator to all success and happiness is other people. If you learn how to deal with other people, you will gone 85% of the way down the road to success in any business. Deal with people that will bring us personal satisfaction and at the same time not trample on other's egos. It is the science of dealing with people in such a way that our egos and their egos remain intact. The reason 90% of the people fail in life is a failure to deal successfully with people. Your personality problems are your problems with other people. Their real problem is a human relations problem. You cannot force people to like you. The salesperson who enjoys the most success is not necessarily the one who is the most intelligent or the most skillful in the mechanics of his job. It is the one who has mastered the knack of dealing with people... a person who has a "way" with others. As far as basic principles are concerned, people are all the same. You cannot treat people as machines, as numbers, or as masses and get away with it. Four facts of life: 1) We are all egotists. 2) We are more interested in ourselves than in anything else. 3) Every person you meet want to feel important and "to amount to something." 4) There is a craving in everyone for the approval of others, so that he can approve of himself. We now know, without a doubt, that the self-centered, egotistical person is not suffering from too much self-esteem; but too little. If you are on good terms with yourself, you are on good term with others. Each person needs respect, approval, and a sense of accomplishment. A starved ego is a mean ego. When self-esteem is at a high level, people are easy to get along with. You have to lower yourself to be petty. To deal with the trouble caused by low self-esteem in others: help them like themselves better. Two things about arrogant person: he needs desperately to to increase his own self-importance and is attempting to do by beating you down. Second, he is afraid. Feed his hungry ego. Anyone is more agreeable, more understanding and more cooperative if you feed the ego with genuine compliments and real praise. Form the habit of paying at least five sincere compliments each day. Help others like themselves better. 1st law of Human Relations: People act... or fail to act... largely to enhance their own egos. The quickest way to improve your dealings with people is to begin giving away this wealth you possess (the ability to make others feel important). Give it away indiscriminately. Courtesy and politeness are merely ways in which we acknowledge the importance of the other person. We need to feel that other people recognize and acknowledge our importance. Our feelings about ourselves are, to a large part, reflections of the feelings other people seem to have about us. You must recognize the other person. Principles causes of dissatisfaction among employees are: 1. Failure to give credit for suggestions. 2. Failure to correct grievances. 3. Failure to encourage. 4. Criticizing employees in front of others. 5. Failure to ask employees their opinions. 6. Failure to inform employees of their progress. 7. Favoritism. Four ways to make others feel important: 1. Think other people ARE important. 2. Notice people. When you are dealing with a group, try to acknowledge everyone in the group. 3. Don't compete with people. If you want to make a good impression on others, the most effective way is to let them know that you are impressed by them. 4. Know when to correct others. Does it make any real difference whether they are right or wrong? Don't try to win all the little battles. Each of us i consistently influencing and controlling the actions and attitudes of those with whom we come in contact. You have to have the attitude you want others to express. People react and respond in a like manner to the attitude and action expressed by others. When you smile, they smile. When you find yourself in an explosive situation lower the tone of your voice and keep it soft. Enthusiasm is cathing. You can never sell anything to anyone until you are sold on it yourself. Confidence breeds confidence. You can give people confidence in you by acting confidently. By acting with supreme confidence, as if he expected the army to take commands from him, the soldiers marched back behind him. Put some magnetism in your personality. 1. Watch your walk; your physical actions express your mental attitude. A confident person steps out boldly. Their shoulders are back, their eyes are looking out and up to a goal. 2. The firm handshake with just a little squeeze. 3. Moderate your tone of voice. We express ourselves through our voices more than in any other manner. 4. Use the magic switch of a smile. A real, sincere smile turns on a friendly feeling in others. The only way to make people do better. Winston Churchill: "I have found that the best way to get another to acquire a virtue is to impute it to them." Let others know that they can be trusted and they will be trustworthy. Begin today to develop an enthusiastic, confident attitude and manner. Speak out. Watch your posture. Hold your head up. Walk with a confident step as though you had somewhere important to go. Creating a good impression. Start a conversation on the same note on which you want it to end. They will act out their role in the stage setting that you create. Every time you have dealings with others, you are setting a stage. "What do I really want from this? What mood should prevail?" Then create the tone that will set the stage. The very first impression we give is apt to be a lasting impression. Don't knock the competition. Put others in a "yes" mood by creating a positive and affirmative atmosphere. Post questions that set up the answer; "I believe you like this, don't you?" Nod your head affirmatively. Calmly assume that others will do what you want. Sound the keynote for the entire theme when you begin. Don't try too hard to impress; let others know that they are making a good impression. Attract people with Acceptance, Approval and Appreciation. 1. Acceptance. Accept people as they are; allow them to be themselves. Those who accept and like people, and accept them just as they are, have the most influence in changing others' behaviour for the better. 2. Approval. Approval mean more than just tolerating faults, but also find something we can like about them. Seek things out; praise. 3. Appreciation. Emphasize their value in your mind. a. Don't keep people waiting. 2. If there is someone you cannot see i One thing successful people have in common is skill in using words. Stop trying to be perfect. Small talk isn't supposed to be brilliant. Everyone is trite; everyone engages in small talk that doesn't say anything clever or significant. Small talk is necessary to get the wheels of conversation turning. Realizing this, and not being afraid of being dull, will enable you to start a conversation even with a perfect stranger. Warm up your subject. Get people talking about themselves. If you can stimulate others to talk, you will acquire a reputation as a good conversationalist. Ask questions to interest others. Keep the conversation steered to the other person's interests by asking the questions: Why? Where? How? Talk about yourself when you are invited and asked. Talk a little about yourself, but don't overdo it. Another time when it is correct to bring yourself into the conversation is when you can tell the other person something about yourself that will tie into something they have said. "I agree with you; I like that too". We like people who agree with us and dislike people who disagree. Always seek out points on which you can agree. Use happy talk. Be positive, not pessimistic. Overcome the temptation to tease and be sarcastic. They are both aimed at the self-esteem of others, and anything that threatens self-esteem is dangerous business. Listening. To be able to listen to others in a sympathetic and understanding manner is perhaps the most effective mechanism in the world for getting along with people and tying up their friendship for good. Listening makes you clever. Listen and pay attention to what *they* have to say. People will tell you what they want it if you'll listen. You must continually make appropriate responses. Good human relations is two-way communication: give and take; action and response. Too much talk gives you away. Successful people encourage others to talk - and keep on talking - while keeping their own mouths shit. Listening helps overcome self-consciousness. Listening carefully gets your focus of attention off yourself. You must listen carefully, sympathetically and patiently. 7 Practices of Listening: 1. Look at the person who is talking. 2. Appear deeply interested. 3. Lean towards the person. 4. Ask questions. 5. Don't interrupt; instead ask for more. 6. Stick to the speaker's subject. 7,. Use the speaker's words to get your point across. Getting people to agree. The only way to win an argument is to get others to change their minds. Low pressure is the secret. You must learn to work *with* human nature rather than against it. A man convinced against his will is of the same opinion still. There is only one way to get an idea accepted by the subconscious: by suggestion. Try to slip an idea into someone's subconscious more or less unnoticed. Rules for winning arguments: 1. Allow other to state their case. Don't interrupt; remember to listen. Until they have said their piece, they are not tuned to listen to your ideas. Listen to theirs first. 2. Pause before you answer. Pause slightly before answering. 3. Don't insist on winning 100%. Always concede something. 4. State your case moderately and accurately. Calmly stated facts are the most effective. 5. Speak through third parties. The argument is more convincing if disinterested third parties describe events. 6. Allow others to save face. Leave the door open so that others can escape from their previous position without losing face. "I felt the same way about it at first, until I ran across this information which changed the picture." Giving Praise Praise releases energy. Praise gives us new energy and new life. People everywhere are hungry for praise and appreciation. Give sincere praise to someone each day. Be generous with kind statements. 1. Thanks should be sincere. 2. Don't mumble it; speak up. 3. Thank people by name. 4. Look people when you thank them. 5. Work at thanking people. 6. Thank people when they least expect it. 7. Praise the act or the attribute rather than the person. No one is perfect. There is good in everyone. Criticising others without offending them. 1. Criticism must be made in absolute privacy. 2. Preface criticism with a kind word or compliment. 3. Make the criticism impersonal; criticize the act, not the person. 4. Supply the answer. 5. Ask for cooperation; don't demand it. 6. One criticism to an offense. 7. Finish in a friendly fashion. "I know I can count on you."

  3. 5 out of 5

    Roshni

    Writer has precisely talked only about the points we need to keep in mind, no extra crap to just make the book bigger.

  4. 4 out of 5

    Vijay Pandey

    This is must read book and should be read many time to make the lessons mentioned in this book as ur second nature. This is must read book and should be read many time to make the lessons mentioned in this book as ur second nature.

  5. 4 out of 5

    Srinivas

    Good insight to dealing with people. Small & concise.To the point.Simple language.Easy to understand. Not many books are written in such an apt way.Has to re read time & again.

  6. 4 out of 5

    Pooja Banga

    What is the one quality that all successful people have in common? They have mastered the art of dealing with people! Let this book show you how to: Achieve your goals Handle the human ego Become a master conversationalist Make others feel good about themselves And much more! Skill with people is the one essential ingredient for success and happiness at home and in business. "The Art of Dealing With People" gives you the skills to take your people skills What is the one quality that all successful people have in common? They have mastered the art of dealing with people! Let this book show you how to: Achieve your goals Handle the human ego Become a master conversationalist Make others feel good about themselves And much more! Skill with people is the one essential ingredient for success and happiness at home and in business. "The Art of Dealing With People" gives you the skills to take your people skills to a level that you never thought possible! Skill in human relations is similar to skill in any other field, in that success depends on understanding and mastering certain basic general principles. You must not only know what to do, but why you're doing it. As far as basic principles are concerned, people are all the same. Yet each individual person you meet is different. If you attempted to learn some gimmick to deal successfully with each separate individual you met, you would be face with a hopeless task. Influencing people is an art, not a gimmick. When you apply gimmicks in a superficial, mechanical manner, you go through the same motions as the person who "has a way," but it doesn't work for you. The purpose of this book is to give you knowledge based upon an understanding of human nature: why people act the way they do. The methods presented in this book have been tested on thousands of people who have attended my human relations seminars. They are not just my pet ideas of how you should deal with people, but ideas that have stood the test of how you must deal with people. That is, if you want to get along with them and get what you want at the same time. Yes, we all want success and happiness. And the day is long past, if it ever existed, when you could achieve these goals by forcing people to give you what you want. And begging is no better, for no one has respect for, or any desire to help, the person who constantly kowtows and literally goes around with his hand out, begging other people to like him. The one successful way to get the things you want from life is to acquire skill in dealing with people. Read on and you will learn how.

  7. 4 out of 5

    Dhruv Sharma

    Nice book. Thought conditioning can make the mind alert and powerful enough to change the thinking that comes up from the subconscious mind, a creative kind of thinking that leads to success and happiness. Topics such as Understanding The Human Ego, Making People Feel Important, Creating a Good Impression and Criticizing Without Offending, among others, furnish the basic structure in this highly helpful guide. There is also very obvious stuff in the book but it is also true Nice book. Thought conditioning can make the mind alert and powerful enough to change the thinking that comes up from the subconscious mind, a creative kind of thinking that leads to success and happiness. Topics such as Understanding The Human Ego, Making People Feel Important, Creating a Good Impression and Criticizing Without Offending, among others, furnish the basic structure in this highly helpful guide. There is also very obvious stuff in the book but it is also true that we don’t actually implement these obvious things normally.

  8. 4 out of 5

    Tara Beck

    This one is a super short read and totally worth it! In the most basic way, this book lays out the fundamentals of acquiring people skills. Even if you think you're already proficient at communicating with others, this book can help clean up the edges. I would suggest giving this to middle school and high school kids as a simple guide that can work wonders in preparing them for real world interactions.

  9. 4 out of 5

    Muhammad Saeed

    Excellent In fact this book is a summary of another book "how to have confidence & power" by the same author. That book is also very practical and comprehensive. But this is is a nice summary of that. To be very true, how to have confidence and power is a better version for someone who really want a change.

  10. 5 out of 5

    Anatoliy

    No waste, just the essence The book is short and this is good. There is no any long explanations and hundreds of examples. Just precise advices what, when and how to talk to achieve a good cooperationship.

  11. 4 out of 5

    Ashish Nagdive

    Best book of understanding human relations and achieve success in your life. Learn from this book and find way to accomplish all happiness and success in your life as it is the most significant part of our life.

  12. 5 out of 5

    Ian McGaffey

    This was a good refresher on some of the subtle ways to deal with people in a positive constructive manner. A good book to keep at hand for anyone in a leadership role. I will revisit on occasion to keep the ideas top of mind.

  13. 4 out of 5

    Akash

    Seldom do I complete a self-help book without taking notes , and while i was engaged with this book I thought its a short read and there won't be much to take notes of but to my surprise there's much more one can get out of it. I started the book and found that some of the things this book are the same which you already know from other sources like youtube , articles ,etc .But the greatest strength of this book is the examples and facts and all these ate backed up by "real-life-usable-lines" giv Seldom do I complete a self-help book without taking notes , and while i was engaged with this book I thought its a short read and there won't be much to take notes of but to my surprise there's much more one can get out of it. I started the book and found that some of the things this book are the same which you already know from other sources like youtube , articles ,etc .But the greatest strength of this book is the examples and facts and all these ate backed up by "real-life-usable-lines" given after every rule which can be used in real-life conversations. This book will give you more motivation to talk to anyone (including strangers) and find yourself getting good in the art of dealing with people. You will also enjoy having conversations like playing a game and using the methods rules in this book to your greatest advantage. Peace✌️

  14. 4 out of 5

    Marc Page

    An excellent summary of How to Have Power and Confidence in Dealing with People. I still recommend the original tome, however, this book is boiled down to the essentials of dealing with people.

  15. 4 out of 5

    Laxman Selvam

    Probably one of the densest short reads I have ever had. The book is crisp and to the point.

  16. 4 out of 5

    Mohit

    Effective stuff put simply.

  17. 4 out of 5

    Hansel

    Helpful Its an excellent book !! Deserves the 5 stars I would totally recommend people and my friends to give it a try.

  18. 4 out of 5

    Ankit

    Short yet effective one .

  19. 4 out of 5

    Gita Samudra

    an eye opener to always go back to human needs; to feel acknowledged, to be heard, and to feel important

  20. 4 out of 5

    Rafat Nadaf

    A short and nice book.

  21. 4 out of 5

    Muhammad Saeed

    Excellent!

  22. 4 out of 5

    Prashant Ratnani

    Awesome Book

  23. 5 out of 5

    Arunayan Sharma

    Good for self confidence.

  24. 5 out of 5

    deftia

    You should add this book as one of must read books.

  25. 5 out of 5

    Vaniagga

    Great book Great book written beautifully and very helpful lone of the best books I have read so far . Great book

  26. 5 out of 5

    Soumya Ranjan Dash

    "How to win friends and influence people" by Dale Carnegie has explained much better. This book was like a summary of a summary.

  27. 5 out of 5

    Tulus Hamdani

    greate book. I used to almost unable to talk with strangers and have very awkward moment in public speaking. I found this book was very helpful for someone like me

  28. 5 out of 5

    Ivan Kules

    Nice reminder of some basic stuff It is nice to see in written some ideas that we all know should be true. Great reminder that there is "another" way of dealing with people.

  29. 5 out of 5

    Nabil Bhatiya

    It's all about others

  30. 4 out of 5

    Abdullah Farwees

    Short and sweet information

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